The Influence of Human Resource Management Policies and Practices on Motivation, Commitment, and Performance of Employees - A Study Based on Banks in Chennai District.

Abstract

HRM policies and practices are important to improve the motivation, commitment and performance of the employee especially in the banking industry where customer satisfaction and quality of service is a major concern. The given research focuses on the role of the chosen HRM policies on employee motivation, organizational commitment, and work in the banks of the Chennai district to determine the effect of job status, job security, internal promotion, and individualized reward system. A structured questionnaire was used to gather primary data that were obtained among 262 employees in the clerical, officer and managerial levels in the sampled banks. The research uses descriptive statistics, correlation analysis and regression analysis to determine the relationships between variables. The results indicate that the good HRM practices have great effects on employee motivation and commitment which subsequently impact positively on employee performance. The paper finds that the HRM policy needs to be reinforced to enhance the productivity and quality of services in the banks in Chennai district.